Privacy Policy

1. Introduction

Welcome to StreamPilot. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our video streaming platform and services.

StreamPilot ("we", "us", or "our") is committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all users of our platform, including content creators, subscribers, and website visitors.

By using StreamPilot, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide: We collect information that you voluntarily provide to us when you:

• Create an account (email address, name, chosen service name)
• Upload video content (video files, thumbnails, metadata)
• Subscribe to a creator's platform (email, subscription preferences)
• Contact our support team (name, email, message content)
• Complete forms or surveys on our platform

2.2 Automatically Collected Information: When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies

2.3 Payment Information: Payment processing is handled by third-party payment providers. We do not store full credit card information on our servers. We may receive and store billing information such as billing address and the last four digits of your payment card.

2.4 Content and Communications: We store the content you upload to our platform, including videos, images, descriptions, and any communications you send through our platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To create and manage your account, process transactions, deliver video streaming services, and enable platform features
• Communication: To send you service notifications, updates, security alerts, and respond to your inquiries
• Improve Platform: To analyze usage patterns, improve our features, develop new services, and enhance user experience
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Marketing: To send promotional materials and updates about our services (you can opt-out at any time)
• Analytics: To understand how users interact with our platform and measure the effectiveness of our services

4. Data Sharing and Disclosure

4.1 Service Providers: We share your information with third-party service providers who assist us in operating our platform:

• Firebase: Authentication and user management services
• Bunny CDN: Video hosting, encoding, and delivery services
• Payment Processors: Payment processing and billing services
• Analytics Providers: Usage analytics and platform monitoring

4.2 Content Creators: If you subscribe to a creator's platform, your subscriber information (email, subscription status) is shared with that creator to enable them to manage their audience.

4.3 Legal Requirements: We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

4.4 Business Transfers: If StreamPilot is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 We Do Not Sell Your Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data is encrypted in transit using SSL/TLS and at rest on our servers
• Authentication: Secure Firebase authentication with industry-standard security protocols
• Access Controls: Strict access controls limit who can access personal data
• Monitoring: Regular security monitoring and vulnerability assessments
• Backups: Secure backup systems to prevent data loss

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Account Access and Updates: You can access, review, and update your account information at any time through your account settings.

6.2 Account Deletion: You can delete your account at any time. Upon deletion, we will remove your personal information within 30 days, except where we are required to retain it for legal compliance.

6.3 Communication Preferences: You can opt-out of promotional emails by clicking the unsubscribe link in any marketing email. You cannot opt-out of service-related communications.

6.4 GDPR Rights (EU Users): If you are in the European Union, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of processing your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

6.5 CCPA Rights (California Users): If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at privacy@streampilot.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

7.1 Types of Cookies We Use:

• Essential Cookies: Required for platform functionality (authentication, session management)
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies: You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

7.3 Analytics: We use analytics tools to collect information about platform usage. This data is aggregated and does not identify individual users.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: We retain your data while your account is active
• Deleted Accounts: Data is retained for 30 days after account deletion for backup and recovery purposes, then permanently deleted
• Legal Obligations: We may retain certain data longer if required by law
• Business Records: Transaction and billing records are retained for accounting and tax purposes
• Content: Video content is retained as long as the creator maintains it on the platform

9. Children's Privacy

StreamPilot is not intended for use by individuals under the age of 18 for creating creator accounts. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@streampilot.com, and we will delete such information from our systems.

Individual creators are responsible for ensuring their content and subscriber requirements comply with applicable laws regarding children's privacy, including COPPA (Children's Online Privacy Protection Act).

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country.

When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

11.1 Notification: We will notify you of material changes by:

• Sending an email to the address associated with your account
• Posting a notice on our platform
• Updating the "Last Updated" date at the top of this policy

11.2 Acceptance: Your continued use of StreamPilot after changes take effect constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you should discontinue use of our services and delete your account.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all requests, inquiries, or concerns within 30 days.